Ticket Sync Connector

The Ticket Sync Connector enables the Ivanti SM administrator to integrate the various defect trackers such as, VSTFS, JIRA, Mantis, etc. into Ivanti Neurons for ITSM.

The Ticket Sync Connector enables the Ivanti SM administrator to integrate the various defect trackers such as, VSTFS, JIRA, Mantis, etc. into Ivanti Neurons for ITSM. The Ticket Sync Connector enables the Ivanti administrator to integrate the various defect trackers such as, VSTFS, JIRA, Mantis, etc. into Ivanti Neurons for ITSM. Through the integration, the administrator can:

• Configure the defect trackers.
• Create an incident in HEAT SM.
• Synchronize incidents as issues in the target defect trackers.
• Synchronize tasks, comments and attachments.

Prerequisites:

• None

To use these solution, first download and install the unpackager tool from here. Once you’ve found a solution you’re interested in, just download it and use the unpacking tool to open up the solution and use it.