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Cherwell DDM

Get Full-Stack Infrastructure Visibility and Keep Your CMDB Updated with Cherwell DDM


Dreaming of an up-to-date CMDB? Finally, say goodbye to manual updates and hello to automation with Cherwell’s Discovery and Dependency Mapping (DDM) solution. DDM does the heavy lifting for you, keeping your CMDB updated regardless of how many changes happen in your environment every day, so you can know exactly what’s happening in real-time.

Agentless auto-discovery parses all your physical and virtual entities throughout in your hybrid IT environment. Then it automatically maps complex interdependencies and identifies which infrastructure is supporting critical business applications.

DDM also updates your CMDB live to ensure you always have accurate inventories and dependency maps at your fingertips. And that’s critical to being able to fix issues quickly, identify the root cause of performance problems and outages, and ensure that your changes won’t break anything.

What’s in It for You:

  • Eliminate countless hours of manual work by automating discovery and real-time updates to your CMDB
  • Identify and track dynamic, multi-layer relationships between applications and hybrid infrastructure
  • Auto-generate complex topology maps to visualize infrastructure relationships and facilitate troubleshooting
  • Dramatically reduce MTTR and accelerate incident resolution with root-cause diagnosis that shows you exactly what needs to be fixed
  • Quickly quantify the business impact of outages to ensure your stakeholders are informed and issues are correctly prioritized
  • Execute changes confidently and quickly with visibility into potential service impacts and systems dependencies
  • Improve uptime and customer satisfaction

Why You'll Love It:

  • Multi-vendor, multi-domain, multi-layer
  • Scales to tens of thousands of devices
  • Automatic CMDB updates for real-time accuracy

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System Requirements

Platform Version Requirements: Cherwell Service Management v10.1 or later


Category: IT Service Management

Price: Paid

Publisher: Cherwell

Updated: 02/02/2021