KnowledgeBroker’s Digital Desktop...
KnowledgeBroker’s Digital Desktop Support Solutions’ Knowlebase is a proven Accelerator for Desktop Support and Knowledge Management. And it’s fully integrated into YOUR Ivanti ITSM Knowledge Management solution. Using Ivanti’s ITSM Solutions with the KBI KnowledgeBase, Self Service users and Tier one Analysts will have over seventy five thousand knowledge articles to solve problems quickly.
KnowledgeBroker (KBI), Ivanti’s ‘premier’ Support Solutions content provider, Offers a free DemoBase to Use in Ivanti’s ITSM Solution. See for yourself how easy the KBI Desktop Computer Support KnowledgeBase is to load and use. Full integration instructions and an unlimited use license are included in the download package. Just click on this link, fill out the form and you will be given a free Demo Knowledgebase to try out. www.kbi.com/contactus
How does the integration work? The KBI KnowledgeBase imports directly into Ivanti Service Management through an import utility that is included. There are no external links therefore no added security risks. Both the KBI DemoBase and KnowledgeBase have been optimized to leverage all of the capabilities, features and functions of the host ISM system. An illustrated step-by-step integration guide is included in the download package.
Are there categories that can be used to pare down the search? KBI’s Support Solution is highly structured. There are 3 levels of categorization for every solution. The high-level category groups are typically categories for applications [ Example: Microsoft Desktop Applications, Operating Systems, Graphic Applications]. The second level category is the name of the specific application it supports. [ Example: Windows 10, Adobe Acrobat 10.0] This level is the same as the folder names. Since KBI content resides within Ivanti Service Management, you can also take full advantage of 'Advanced Search' features and 'Search within Results' built into Ivanti Service Management to quickly get to a solution.The third level is whether the Solution is a ‘how to’, problem symptom, error message or other type of support issue.
What is the easiest way to test the search to see how the content interacts with Ivanti Service Management? Since this is a limited subset of our content, we have included a list of all the topics in the KnowledgeBase that comes with the download package. When you use any phrase on this list, you should come up with a search result. A quick read through the list will give your team a great sense of the kinds of topics we write at KBI.
How often are KnowledgeBroker’s KnowledgeBase Support Solutions updated? We update the Support Solutions KnowledgeBase quarterly with new topics and completely NEW titles through an annual subscription... When we post new content to our FTP download site, we automatically send you an email letting your team know that new content is ready for download. Using a unique identifier built into each article, ‘net new’ Support Solutions are added to your KnowledgeBase.
What if we do a search and don’t find an answer? Capture and send us any frequently asked questions that are not answered by our KnowledgeBase (for the titles we support). We will research the answer, write a solution and include it in our next quarterly shipment. There is NO additional charge for this service.
Can KnowledgeBroker help us write content for our proprietary applications? Absolutely! KnowledgeBroker will be glad to team with your organization to develop and write searchable content for your proprietary applications. Once it is approved,we will send it to you ready for import and optimized publishing in Ivanti ISM. Let us know if you’d like additional information about this service.
How can we find out more about your special Ivanti 60–Day Trial? Give us a call [+1 622.441.0702], send us an email [ firstname.lastname@example.org ] or go to our web site www.kbi.com - and complete a ‘Request info’ form.
KBI Roadmap: We ask our clients what they need for standard service definitions, both currently and what they anticipate in the future. We can also support you with updated custom content as required.