Easy's ISM Light
ISM Light is a simplified version of Ivanti Service Manager.
Its key functions are:
- Quickly detect and solve problems
- Identify and respond appropriately to service requests
- Deletion of rediscovery work through gathering and sharing knowledge
The solution is fully configurable according to the needs of the client’s business and enables rapid deployment and management.
ISM Light allows you to:
- Improve your customer experience through the user portal
- Constantly monitor the health of your services and take action to minimize their impact on businesses
- Automate Incident Management and Service Request
- Collect, analyze, store and share knowledge to limit or eliminate rediscovery, improve efficiency, and resolve earlier problems more quickly
You will also have access to simplified and intuitive dashboards for a better understanding of your statistics.