Everbridge Incident Response Automation
Speed incident resolution with on-call scheduling, automated escalation, focused notifications and more.
Cherwell Service Management (CSM) integrates with Everbridge Smart Orchestration and Enterprise Incident Response (aka IT Alerting). The Everbridge Cherwell Connector is designed to help customers streamline their incident response as a whole and accelerate their resolutions.
With this mApp customers will be able to:
- Engage the right IT staff in a digital war room within 5 minutes or less
- Manage support teams shifts, rotations and escalations
- Notify Service owners, LOB, Senior management and keep them informed
- Inform all impacted end-users to reduce volumes of inbound calls into the service desk
Because the Everbridge incident delivery details are visible from the Cherwell applications, the connector provides users with one pane of glass.
Support Phone: +1 (818) 230-9798 | General Phone: +1 (888) 366-4911
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Category: IT Service Management
Documentation: Download Documentation Here