FiberLink Device Management Connector

Manage IBM FiberLink enabled device resources in Ivanti Automation

MaaS360 is an enterprise mobility management (EMM) platform that enables IT to deliver end-to-end security and management through the implementation of Mobile Device Management, Mobile and Application Management. By combining the power of Ivanti Identitiy Director with IBM FiberLink, this allows for automatic device enrollment/retire and gives the users a self-service portal to help minimize service desk tickets and provide a better user experience. Ivanti Identity Director uses existing automation functionality in RES ONE Automation to make it possible for users to lock/unlock, retire, wipe and register devices.

The key benefits of the connector are: - Allow automatic device enrollment when a new user joins and also automatically retire or wipe a device when the user leaves the organization. - Allow user self-service of common tasks like device lock, device unlock, device locate and device wipe. - Allow automatic apply/removal of device profiles based on organizational changes. Device profiles can also include application installation and removal.

Use Case 1: End-User Registration of BYOD By providing self-service registration of end-user devices, Service Desk tickets will be reduced. It also enables the workforce to utilize the BYOD strategy of the company in a secure manner. In the service, administrators can define any approvals or restrictions required according to the organization’s policies, after which the user simply requests the service and follows any instructions related to the service.

Use Case 2: End-User Device Management By providing a set of services that allow the end user to manage common service desk requests, the IT staff will be able to focus on more strategic initiatives. This set of services for device location tracking, device locking and updating PIN settings provides end users with immediate solutions to their request. For example, an end user that has misplaced their tablet or phone can immediately navigate to the RES ONE Identity Director web portal and request a service that locks the device to prevent any sensitive data from being viewed. The end user can then request a service from the same web portal to locate that device and get its geographical coordinates. These can easily be displayed on a map via a web browser. Administrators can optionally notify other users or themselves when these actions need follow up, or for example to inform a manager that their employee is missing their device.

Use Case 3: Auto-Enrollment and Configuration of Organization-Provided Devices As part of a new employee onboarding process, administrators could automatically deliver device registration and application provisioning services to specific new employees.

Use Case 4: Delegation to the Service Desk If end-user self-service is not an option within an organization, the services discussed in the above scenarios could be delegated to the service desk and requested on behalf of a user. For example, suppose an end user loses their mobile device and calls the service desk. The service desk operator uses the Service Panel feature of the RES ONE Identity Director web portal to locate the end user, and requests the appropriate services to lock and locate the user’s device. Based on the predefined workflow, the end user and/or the service desk then receive an e-mail with the location of the device.

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