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Add JIRA bug and issue tracking and project management functions to your CSM solution with this mApp.


The JIRA mergeable application (mApp) provides functionality that allows for JIRA bug tracking, issue tracking, and project management functions in CSM. CSM integrates with JIRA so that Incidents and Problems logged in CSM can be mirrored in JIRA as the applicable issue type and status changes in CSM are updated in the corresponding JIRA Issue. This mApp includes functionality to post to JIRA, add comments to JIRA, and automate status updates via REST Web Service calls. The responses are updated in the CSM Object as applicable and are logged in the Journal - Integrations Audit log.



This is a Cherwell Labs mApp Solution intended to showcase experimental or beta-level content features in Cherwell Service Management. Functionality, testing, and documentation are limited or incomplete. Cherwell support is not provided for this mApp Solution, so install it at your own risk on a test environment before installing it on a production system.

System Requirements

Platform Version Requirements: Tested on 9.6.x and 9.7.0

Content Version Requirements: Tested on 9.6.x and 9.7.0

Prerequisites: None


Category: IT Service Management

Price: Free

Publisher: Cherwell Labs

Updated: 27/09/2019

Version: 2.0

Documentation: View Product Documentation

Note: This mApp Solution is only available in English.