Microsoft Teams Bot Configuration...
Ivanti Service Manager Integration with Microsoft Teams
The Integration with Microsoft Teams will enhance the Omni-Channel Experience and embrace the collaborative support. End User can
- Create tickets with Bot
- Engage in Chat with Support Staff, create tickets with MS Teams chat transcript
- Check ticket Status
Analyst can leverage Self Service Chat feature to chat with End-user on both Microsoft Teams and also on Self Service Portal.
This package is applicable for On-Premises Customers only. Please refer Configuration Database Guide for more information.
- Ivanti Service Manager
- Ivanti Service Manager with Asset Manager
This content is not applicable to customers who only own Ivanti Asset Manager
Binary Version : 2020.4 and above
Bot Version : 2022.2 released on July 20, 2022
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