Microsoft Teams Bot Configuration

Ivanti Service Manager Integration with Microsoft Teams

The Integration with Microsoft Teams will enhance the Omni-Channel Experience and embrace the collaborative support. End User can

  • Create tickets with Bot
  • Engage in Chat with Support Staff, create tickets with MS Teams chat transcript
  • Check ticket Status

Analyst can leverage Self Service Chat feature to chat with End-user on both Microsoft Teams and also on Self Service Portal.

This package is applicable for On-Premises Customers only. Please refer Configuration Database Guide for more information.

PRE-REQUISITES:

  • Ivanti Service Manager
    or
  • Ivanti Service Manager with Asset Manager

This content is not applicable to customers who only own Ivanti Asset Manager

Binary Version : 2020.4 and above

To use these solutions, first download and install the unpackager tool from here. Once you’ve found a solution you’re interested in, just download it and use the unpacking tool to open up the solution and use it.