Machine Learning

Demonstration of a machine learning model

Overview

The Machine Learning mApp Solution contains a demonstration of a machine learning model. The demonstration uses a machine learning model to predict the Service Classification of an Incident based on the Incident description.

Users (often first-level service technicians) enter an Incident description and let the machine learning model predict the Service Classification. Machine learning subject matter experts (SMEs) use the included Machine Learning dashboard to review the predictions to verify their accuracy, providing a new Service Classification if necessary. This information is used to continuously train the machine learning model.

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Support

How to Contact Cherwell Support

Support Phone Numbers:

North American Support: +1.888.826.2288

Europe, Middle East & Africa Support: +44 (0)1793 544899

Asia & Pacific Support: +61 2 8766 0680

System Requirements

Platform Version Requirements: Tested on CSM 10.2.0.

Content Version Requirements: Tested on CSM 10.2.0. This mApp Solution may also be compatible on content versions that are older than CSM 10.2.0, but as with all mApp Solutions, be sure to test them on your customized system.

Prerequisites: None

Details

Category: IT Service Management

Price: Free

Publisher: Cherwell

Version: 1.0

Documentation: Download Documentation Here