Mobile Analyst 2020.1 Content Package

Service Manager Analysts using the Ivanti Service Manager mobile app on their phones can now view ,edit and create Incidents as well as Tasks.

We recommend that you use the Mobile Analyst capability on iOS or Android phones. Support for iPad and other tablet devices is planned for a future release.

This package will upgrade the Mobile Analyst content from 2019.3 version to 2020.1 version. It is recommended for existing customers who have not applied any Mobile Analyst content so far to apply this package first as a pre-requisite.

It is recommended to import content package by navigating to Admin UI-> Package import option. For any assistance or questions, please log a ticket with Ivanti Support team. In addition to that, it is advised to apply package on STG tenant and execute necessary tests before applying the package on UAT/PRD tenant. Any warning messages displayed while importing the package may be ignored.

Please note that it is mandatory to apply content package to enable the functionality to work. It is advised to customize mobile analyst forms only after applying the content package to avoid any errors/warnings.

PRE-REQUISITES:

• Ivanti Service Manager
  or
• Ivanti Service Manager with Asset Manager

NOTE: This content is not applicable to customers who only own Ivanti Asset Manager

Binary Version : 2019.3 and above
Content Version : Mobile Analyst version 2019.3

Please Note: To use these solutions, first download and install the unpackager tool from here. Once you’ve found a solution you’re interested in, just download it and use the unpacking tool to open up the solution and use it.