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Service Manager Analysts are now able to create incidents and tasks on their mobile device. Using the native iOS or Android applications, Service Manager Analysts will log in using the ‘Mobile Analyst’ role and be presented with key data that enables them to work anywhere at any time. Applicable for Service Manager Cloud & On-Premise customers. Support to use Mobile Analyst capability on iPad devices is not yet provided.

Pre-requisites:

For Cloud Customers: Compatible with 2019.3 database and above.

For On-Premise Customers: Compatible with 2020.1 database and above.

It is recommended to import content package by navigating to Admin UI-> Package import option. For any assistance, please log a ticket with Ivanti Support team for applying this content package. In addition to that, it is advised to apply package on STG tenant and execute necessary tests before applying the package on UAT/PRD tenant. While importing the Mobile Analyst package via Admin UI, following warning messages will be displayed. You may ignore these warning messages and continue your testing as needed.

Please note that it is mandatory to apply content package to enable the functionality to work. It is advised to customize mobile analyst forms only after applying the content package to avoid any errors/warnings.

Please Note: To use these solutions, first download and install the unpackager tool from here. Once you’ve found a solution you’re interested in, just download it and use the unpacking tool to open up the solution and use it.