Mobile Customer Self-Service

sigmaGO's turn-key managed solution provides mobile customers with self-service from every device.

Overview

sigmaGO offers your Customers a seamless Cherwell self-service experience. It’s easy to use interface lets your Customers interact with Service Requests, Incidents, Problems, Knowledge Articles, Approvals, and any Enterprise Service Management applications.

Our one-stop shopping application:

Allows customers to easily interact with support analysts with built-in chat capability
Improves customer satisfaction surveys scores
Simplifies entry of requests, improving customer accuracy and driving KPI metrics
Can be deployed quickly across your entire organization

sigmaGO for Customer Self-Service functions include:

Search Knowledge for answers
Create and view Incidents, Requests, and other ticket types
Take photos, upload and view documents
Perform Approvals
Complete Customer Satisfaction Surveys
View and subscribe to announcements
Self-Service Password Reset with automation
Native Push Notifications
Multi-language Support
Geolocation
Type ahead for searching

sigmaGO turnkey managed solution gives your Customers easy access to everything they need in from anywhere, at any time, and from every device.

sigmaGO’s Mobile-as-a-Service platform features include:

Intuitive, user friendly, responsive interfaces
Full-featured searching across the application
Supports Cherwell SaaS, on-premise, and public cloud environments
Integrates via the Cherwell RestAPI and requires no middleware or dedicated servers
Our applications for iOS, Android, Windows, and macOS reduce complexity and streamline your processes to simplify the customer self-service experience

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