Info

Manual download

Provided By

Ivanti One Partner

Partner

sigmaGO

Tags

Cherwell Partner

Mobile for Facilities Management

sigmaGO's turn-key managed solution provides Facilities mobile access from any device

Overview

sigmaGO offers your Facilities team a seamless Cherwell mobile experience. It’s easy to use interface lets your Facilities team interact with Work Orders, Problems, Knowledge Articles, Approvals, and any Enterprise Service Management applications.

Our one-stop shopping application:

  • Allows Facilities team to easily interact with customers with built-in chat capability
  • Improves customer satisfaction surveys scores
  • Simplifies entry of requests, improving customer accuracy and driving KPI metrics
  • Can be deployed quickly across your entire organization

sigmaGO for Technicians functions include:

  • Offline Mode – Work your work orders without an active connection.
  • Geolocation:
    • Proximity searching for work orders within your radius
    • View of Facilities Technician “on a map” to facilitate location-based assignment
  • Native Push Notifications
  • Type ahead for searching
  • Work Orders, Tasks and other ticket types
  • Manage attachments, take photos and upload documents
  • Search Knowledge for answers
  • Perform Approvals
  • View workloads and assigned tickets
  • Facilities Asset search with bar-code scanning
  • Contact Manager
  • Create and view Journal Notes
  • View and subscribe to announcements
  • Self-Service Password Reset with automation
  • Multi-language Support

sigmaGO is a turnkey managed solution that gives your Facilities team easy access to everything they need in Cherwell Service Management from anywhere and at any time.

sigmaGO’s Mobile-as-a-Service platform features include:

  • Intuitive, user friendly, responsive interfaces
  • Full-featured searching across the application
  • Supports Cherwell SaaS, on-premise, and public cloud environments
  • Integrates via the Cherwell RestAPI and requires no middleware or dedicated servers
  • Our applications for iOS, Android, Windows, and macOS reduce complexity and streamline your processes to simplify the customer experience

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Support

Phone Number: 888-9-sigmaGO (888-974-4624)

Email: gomobile@sigmago.app

Website: https://sigmagosolutions.com/

System Requirements

Platform Version Requirements: Minimum CSM platform version 8.0

Content Version Requirements: Supports all content versions

Details

Category: Facilities Service Management

Price: Paid

Publisher: sigmaGO

Version: 3.0