Observer of Record

Allows users to add/remove themselves as observers on an incident/service request, problem or change.

Overview

The Observer mergeable application (mApp) provides the ability for a technician (user) to add or remove themselves as an Observer on an Incident, Service Request, Problem or Change record.

Dashboard widgets have been made available so that a technician can easily drill down to see which records they are observing.

If desired, additional configuration can be done to allow a user to view, link and unlink records to their User profile by running the My Profile search in Search Manager.

The mApp capability can be extended by setting up automation process to notify an Observer if a record has been modified in some fashion if desired or expand use to other objects such as Projects, Releases, etc.

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