Outlook Plug-in

Office plugin installed in Outlook client on windows devices, it helps automatically use email content to do actions in Ivanti service Management (ISM) like open incidents or service requests, add notes and tasks … and more.

Office plugin installed in Outlook client on windows devices, it helps automatically use email content to do actions in Ivanti service Management (ISM) like open incidents or service requests, add notes and tasks … and more. Benefits :

1. Don’t miss any important update on incidents or services requests
2. Email data will help in case of investigations or quality assurance
3. Add vendors communications to IT requests
4. Save time and efforts on Analysts from manually entering data in ISM.

Features :

1. Create incidents from Email in just a click.
2. Automatic recognition for sender, subject and body (outlook) and map it with requester, Subject and Description fields (ISM)
3. Add notes from email content on incident or task.
4. Automatically get all services requests fields to easily create from outlook.
5. Toolbox rebranding

Three Questions

1. Are you using outlook and Ivanti ISM or AM?
2. Are your customers using emails as a main channel of communications?
3. Do you want to find a way to automate the creation process of incidents and services requests?

Download Outlook Plug-in Brochure

Video Demo