Info
Manual downloadProvided By
Ivanti One Partner
Partner
ExcaliburDataTags
Quality Assessment
Provides the ability to assess a call, email or chat of a service desk agent.
Overview
Reviewer can attach a recording, link a ticket and score each of the questions. Questions can be answered as Yes, No, Partial or N/A. Anything with N/A will not be included in the overall score. If you have any questions or need assistance please contact Excalibur Data Systems.
Support
Excalibur Data Systems
Website: excaliburdata.com
Phone: (724) 387-1331
Sales: sales@excaliburdata.com
Support: support@excaliburdata.com
Headquarters: 115 Sagamore Hill Road, Pittsburgh, PA 15239**
System Requirements
Platform Version Requirements: 5.0 or higher
Details
Category: IT Service Management
Price: Free
Publisher: Excalibur Data Systems
Updated: 14/04/2017
Version: 1
Documentation: Download Documentation Here