Info

Manual download

Provided By

Ivanti One Partner

Partner

ExcaliburData

Tags

Quality Assessment

Provides the ability to assess a call, email or chat of a service desk agent.

Overview

Reviewer can attach a recording, link a ticket and score each of the questions. Questions can be answered as Yes, No, Partial or N/A. Anything with N/A will not be included in the overall score. If you have any questions or need assistance please contact Excalibur Data Systems.

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Support

Excalibur Data Systems

Website: excaliburdata.com

Phone: (724) 387-1331

Sales: sales@excaliburdata.com

Support: support@excaliburdata.com

Headquarters: 115 Sagamore Hill Road, Pittsburgh, PA 15239**

System Requirements

Platform Version Requirements: 5.0 or higher

Details

Category: IT Service Management

Price: Free

Publisher: Excalibur Data Systems

Updated: 14/04/2017

Version: 1

Documentation: Download Documentation Here