ScienceLogic SL1 CMDB and Incident...

Maximize your Cherwell Investment with accurate data and automated workflows.

Overview

ScienceLogic SL1 is the first context infused AIOps platform allowing you to see, contextualize, and act on your data in real-time. ScienceLogic integrates with Cherwell CSM to help avoid the cost and risk of inaccurate data in the CMDB. Manually trying to combine data from multiple sources can be time-consuming and expensive. IT organizations spend up to 60 hours per week reconciling data from various sources to keep CMDBs current. Even then, CMDBs are still not timely or accurate. According to Gartner, 75% of CMDBs fail due to inaccurate data. What’s more, manually creating a ticket can take 20-30 mins and up to 90 mins to route to the right team. According to the Digital Enterprise Journal report, 82% of IT service desk tickets are not actionable.

Integrating SL1 with Cherwell speeds up the time to value with Cherwell deployments by eliminating steps typically required to populate and manually reconcile the CMDB, ultimately providing better data that drives ITSM workflows like incident, problem, service catalog, and change management. Keep your CMDB up to date so you can automate ticketing and solve problems faster to improve customer experience.

Key Features:

• Achieve CMDB Accuracy with Real-time Synch of Monitored Environment
• Resolve Incidents Faster with Automated Ticketing
• Reduce Event & Incident Noise to Lower MTTR
• Automate Troubleshooting to Reduce MTTR
• Accelerate Service Request Management
• Tame Cloud Resources and Spend
• Automate CI Lifecycle Management
• Connect Your IT Ecosystem to Gain Unique Insights
• Support for Multi-Tenancy and Domain Separation
• Synch Service, Network and Infrastructure Relationship Data to Cherwell
• Populate Dependency Mapping in CMDB using ScienceLogic Relationship Data
• Support for Multi-Tenancy and Domain Separation

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Support

ScienceLogic, Inc. Support Information

US ScienceLogic Support: [+1 571-418-7456](tel:+1 571-418-7456)

ScienceLogic Support Email: support@sciencelogic.com

SGP ScienceLogic Support: +65 3163-8579

AUS ScienceLogic Support: +61 2-8294-7456

UK ScienceLogic Support: +44 20-3828-7456

System Requirements

Platform Version Requirements: 9.7

Details

Category: IT Service Management

Price: Free

Publisher: ScienceLogic, Inc.

Updated: 16/03/2020

Version: 1.0.0