Allows users to create customer surveys for an incident.
Survey is a mApp Solution that allows you to create Customer Surveys for an Incident. The surveys consist of five scored questions and two short answer questions. The survey originates after an Incident is closed. The Incident Customer (the survey taker) completes the survey in the Customer Portal.
Platform Version Requirements: Tested on 9.5.2 - 10.2.0
Content Version Requirements: Tested on 9.5.2 - 10.0.0. This mApp may or may not be compatible on Content versions older than 9.5.2, but as with all mApp Solutions, it should be tested on your customized system.
Category: IT Service Management
Documentation: View Product Documentation
Note: The Survey mApp Solution replaces the deprecated Survey Template mApp Solution and includes a new workflow and forms.