Info
Manual downloadProvided By
Ivanti One Partner
Partner
Beyond20Tags
Team Auto-Assign v2
Automatically assign a team based on ticket classification (Service, Category, and SubCategory).
Overview
Is it repeatable? Automate it.
If you can create a process for how your tickets will be routed, you can automate it - and save your team a ton of time. This mApp takes the work out of it by automatically assigning a team based on a ticket's classification (Service, Category, and SubCategory).
Installation Instructions:
- Install the mApp, then overwrite all fields using the mApp Wizard. The mApp will overwrite the Incident OwnedBy Team and OwnedBy TeamID fields.
- Open Table Management, navigate to the lookup table "Incident Team Assignment."
- Select the classification based on Service, Category, and SubCategory, then select the team that should be automatically assigned to that classification.
Simple as that.
Note: This functionality is introduced in OOTB content starting in 9.3.2.
Support
Beyond20 Contact and Location Information
Website: https://www.beyond20.com/cherwell-development
Locations:
Washington, DC | 1325 G Street NW, Suite 1020, Washington, DC 20005
(202) 540-9601
Tempe, AZ | 60 E Rio Salado Pkwy, Suite 900, Tempe, AZ 85281
(480) 603-9292
San Diego, CA | 4445 Eastgate Mall, Suite 200, San Diego, CA 92121
(858) 324-1727
System Requirements
Platform Version Requirements: 9.1.1 - 9.3.2
Details
Category: IT Service Management
Price: Free
Publisher: Beyond20
Updated: 16/09/2019
Version: 2.1
Documentation: View Documentation Video Here