Info
Manual downloadProvided By
Ivanti One Partner
Partner
SynapseSoftwareTags
Twilio SMS Messaging
Enable Cherwell to send SMS text messages from any business object using Twilio.
Overview
Our Twilio integration enables outbound SMS messages from anywhere within Cherwell, pulling the mobile number from the associated Customer and saving a record of the text message to a Journal. There are three versions of this mApp:
- Core: Provides all the components necessary to send SMS messages from anywhere in the system. Running the One-Step will prompt for a recipient phone number and a message to send, but both of these can be specified via Stored Values as well. The One-Step clears these Stored Values out once the message has sent.
- Core+Incident: Provides everything in Core, plus a One-Step to pull the recipient phone number from an Incident's requestor. This will still prompt for the message to send, then save the SMS as a "Journal - SMS Message".
- Custom (recommended): Use our Twilio mApp Installer utility to install Core, as well as the additional functionality required to pull the recipient phone number from any business object that has a 1-1 relationship to Customer (an additional relationship to Journal is preferred, but not required). The installer will generate the One-Step based on your existing content and generate a blueprint that can be further edited or applied as-is.
Video Demo
Support
Email is our preferred method of communication.
Phone support is available M-F 9AM to 5PM US Mountain Time (please leave a message if it rings through to voicemail). Email support is available from 6AM to 10PM every day except major US holidays. See https://synapsesoftware.com/support for details.
Phone Number: (719) 445-6671
Email: support@synapsesoftware.com
System Requirements
Platform Version Requirements: 10.0.2
Details
Category: SM Enhancement
Price: Paid
Publisher: Synapse Software
Version: 1.0
Documentation: Download Documentation Here