Cherwell ITSM, Enterprise Service Manage Mobile Application
sigmaGO offers boundaryless turn-key mobile solution for Customer Self-Service and Technicians. It’s easy to use interface allows interaction with Service Requests, Incidents, Problems, Knowledge Articles, Approvals, and any Enterprise Service Management applications.
Our one-stop shopping application:
- Allows customers to easily interact with support analysts with built-in chat capability
- Improves customer satisfaction surveys scores
- Simplifies entry of requests, improving customer accuracy and driving KPI metrics
- Can be deployed quickly across your entire organization
- Enables your workforce to be nimbler and more flexible with push notifications and location-based requests
- Access to real-time journals, notes, and comments on requests; it empowers Analysts with more accurate data to drive decisions
- sigmaGO natively leverages mobile device capabilities: location services, camera and gallery, barcode scanning, biometric and facial authentication, voice-to-text, voice calling, mapping services, device level push notifications, and others.
sigmaGO is a turnkey managed solution that gives your Customers easy access to everything they need in Cherwell Service Management from anywhere and at any time. sigmaGO’s Mobile-as-a-Service platform features include:
- Intuitive, user friendly, responsive interfaces
- Full-featured searching across the application
- Supports Cherwell SaaS, on-premise, and public cloud environments
- Integrates via the Cherwell RestAPI and requires no middleware or dedicated servers
- Our applications for iOS, Android, Windows, and macOS reduce complexity and streamline your processes to simplify the customer experience
Contact: Anthony D'Ambrosio, Director of Business Development
Partner Type: Delivery, Reseller, Support, Technology, Training
Geography: North America
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