Cherwell ITSM, Enterprise Service Manage Mobile Application

Overview

sigmaGO offers boundaryless turn-key mobile solution for Customer Self-Service and Technicians. It’s easy to use interface allows interaction with Service Requests, Incidents, Problems, Knowledge Articles, Approvals, and any Enterprise Service Management applications.

Our one-stop shopping application:

• Allows customers to easily interact with support analysts with built-in chat capability
• Improves customer satisfaction surveys scores
• Simplifies entry of requests, improving customer accuracy and driving KPI metrics
• Can be deployed quickly across your entire organization
• Enables your workforce to be nimbler and more flexible with push notifications and location-based requests
• Access to real-time journals, notes, and comments on requests; it empowers Analysts with more accurate data to drive decisions
• sigmaGO natively leverages mobile device capabilities: location services, camera and gallery, barcode scanning, biometric and facial authentication, voice-to-text, voice calling, mapping services, device level push notifications, and others.

sigmaGO is a turnkey managed solution that gives your Customers easy access to everything they need in Cherwell Service Management from anywhere and at any time. sigmaGO’s Mobile-as-a-Service platform features include:

• Intuitive, user friendly, responsive interfaces
• Full-featured searching across the application
• Supports Cherwell SaaS, on-premise, and public cloud environments
• Integrates via the Cherwell RestAPI and requires no middleware or dedicated servers
• Our applications for iOS, Android, Windows, and macOS reduce complexity and streamline your processes to simplify the customer experience

Additional Resources

Joint Solution Brief

Contact: Anthony D'Ambrosio, Director of Business Development

gomobile@sigmago.app

888-9-sigmaGO (888-974-4624)

Website

LinkedIn

Partner Type: Delivery, Reseller, Support, Technology, Training
Geography: North America

Solutions