Identify, prevent, and resolve IT issues before they impact customers


xMatters is a digital service availability platform that goes beyond paging, providing targeted and contextual alerts allowing on-call resources to quickly launch remediation workflows across their entire toolchain and automatically resolve incidents. Integrated with Cherwell Service Management (CSM), xMatters automatically creates an incident record in Cherwell and embeds critical metadata about the issue, continually updating the record in real-time as actions are taken to remediate the issue. This allows for fully automated reporting in Cherwell, freeing teams up to resolve incidents while capturing incident documentation for post-mortems and stakeholder reporting.

Additional Information

Mutual Customer Case Study



Partner Type: Technology
Geography: APAC, Brazil, EMEA, LATAM, North America, Oceania